Shipping information

At Ilcsi Organic skincare Australia  one of our highest priorities is to ship all orders as quickly and efficiently as possible. We understand the importance for you to receive your order when you need it and understand the frustration when there are delays. We endeavour to alert you of any known delays and will follow up your delivery enquiries as soon as soon as possible.

 

We will do our best to get your order posted in 1-2 days  you order it. If you place an order before 12:00pm (ACST) your order will be sent as soon as. . If you order after 12:00pm (ACST) your order may be sent the following day. Contact us if your order is particularly urgent and we'll do our best to get it to you as soon as possible.

 

1-2 DAY DISPATCH

All orders placed before 12:00pm (ACST) will be shipped in 1-2 day unless otherwise stated. This excludes weekends and public holidays.

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DELIVERIES WITHIN AUSTRALIA

Free Standard Shipping for orders over $99 AUD. Free Express Shipping for orders over $149 AUD.

For orders under $99 AUD Standard Shipping is charged at a flat rate of $9.70 AUD.

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All product is sent from a warehouse in QLD and can take up to two weeks to arrives. Depending on your location. .We will notify you of any additional shipping charges prior to dispatching from our warehouse. During busy periods (including Christmas and public holidays) your parcel may take longer to arrive.If you require your parcel to arrive sooner, please select the Express Post option. Orders received after this time will be available the next day.

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Parcels can be delayed at customs from time to time. Unfortunately, this is out of our control and we can not do anything to move the parcel through faster. International orders may also be subject to customs fees. These fees are determined by your location and invoice amount.

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There are many different regulations and sometimes complex duty rates applicable to imported cargo, we recommend looking into the laws and custom fees for your country before placing your order.

 

TRACKING YOUR ORDER

Australia Post  will email a tracking number to you once your order has been collected from our warehouse. Should you require any assistance in tracking your order, please contact our support team at .................. All prices are shown in AUD. Please keep in mind, we are at the mercy of couriers once your parcel leaves Ilcsi organic skincare Australia.

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Please check all tracking information, which can be found in your ‘A shipment from Ilcsi Organic skincare Australia is on the way!’ email, before contacting us with regards to the shipment status.